Refund policy

Refund Policy

Last updated: July 2026

At Oud & Ode, we hope every piece becomes a meaningful part of your daily ritual. If you are not completely satisfied with your purchase, we accept returns within 14 days of delivery under the conditions outlined below.

Return Eligibility

To be eligible for a return:

The return request must be submitted within 14 days after your order has been delivered.
The item must be unused, unworn, and in its original condition.
The product must be returned with its original packaging, including any pouch, box, accessories, and included materials.
The item must not show signs of wear, damage, alteration, or exposure to perfume, alcohol, water, cosmetics, or other substances.

Due to the nature of our aromatic wearable pieces, items that have been worn or exposed to personal fragrances cannot be accepted for return.

Non-Returnable Items

The following items are not eligible for return:

Items that have been worn or used.
Items with visible signs of damage, wear, or alteration.
Items affected by perfume, water, oils, cosmetics, or other external substances.
Gift cards or promotional items marked as final sale.

How to Request a Return

To start a return, please contact our Customer Care team at:

support@oudandode.com

Please include:

Your order number
The name of the item you wish to return
The reason for your return
Photos of the item and packaging (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back before receiving return approval.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged;
The wrong item was sent;
There is a confirmed manufacturing defect.

We recommend using a trackable shipping service when returning your order. Oud & Ode is not responsible for items lost during return shipping.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to the original payment method.
The refund will include the product purchase price.
Original shipping fees are non-refundable unless the return is due to an error on our part.

Refunds are normally processed within 5 business days after the returned item has been approved.

Please note that your bank or payment provider may require additional time to process and display the refund.